TERMS & CONDITIONS
PROOFING
All proofing is done electronically, via your online proofing portal and email. Upon receiving your proof, take time to carefully review all details, proof-reading carefully for errors, and confirming that all color choices and design placement is exactly how you’d like it. We will print exactly what is shown on your proof. You can submit any changes you’d like to see at the bottom of the proofing page and we’ll send you an updated version.
PROOFING LIMITS
We go against industry standards but not setting a limit on the number of revisions that you can make to your proof. We want you to approve your order for print when you feel it’s perfect and not simply because you ran out of free proof revisions. This is our courtesy to you and in return we ask that you submit your revisions in a consolidated manner so that we may move through the proofing phase in an efficient manner. Please be decisive and send all of your revisions for your proof at the same time so we can make ALL changes at once whenever possible. The average invitation order goes through about 2-5 rounds of revisions. If we feel that the number of revisions for your order is becoming excessive, or that a design has lost its direction, we reserve the right to add proofing charges to your order (with ample warning) in an effort to keep the proofing process moving forward.
PROOF-READING
Impress Ink is not responsible for proof-reading! The proof you approve for print is exactly what will be printed, and you will be held responsible for the cost of reprints if an error is approved, regardless of which party introduced the error. Please proof-read carefully and have a second pair of eyes check for accuracy as well. We strongly discourage you from reviewing your proof on a mobile device. Printing your proof and reviewing a paper copy is the most effective way to proof-read. Proof-reading backwards can also help you catch spelling errors. Once your proof is approved, it will be sent directly to print and no further changes can be made.
COLOR VARIATIONS
All monitors are calibrated to show colors differently. Depending on differences between your monitor and our printers, as well as lighting conditions, you may see some variations in color. We try to match colors as closely as possible. To increase accuracy, printed ink color charts and paper swatches are included in all sample packs and can be requested at any time during your order.
MAKING CHANGES THAT AFFECT PRICE
Feel free to make any changes you’d like during the proofing phase, even those changes, item additions or reductions that may affect your price quote. When you are ready to approve for print, you may also request an adjustment to the total quantity as long as it still meets our minimum order requirement. We’ll send your final invoice reflecting only the items you’ve approved for print.
Please note: custom illustration fees cannot be refunded or removed from your quote once the design has been created, even if you choose not to include it on the final printed piece. Once custom artwork has illustrated, we cannot un-illustrate it.
PRINT APPROVAL
When your proof looks perfect, approve it for print by selecting the “Approve for Print” option at the bottom of your proofing page. Once you approve for print, acknowledging that you have no further changes, we’ll send you an invoice for the remaining balance due. Once the remaining balance is paid, we send your order to print and production right away. No changes can be made after print approval.
TURN-AROUND TIME
Production time varies depending on the components and print methods included in your order, typically 3-5 weeks from date of print approval. Proofing and shipping time is not included in these estimates. Be sure to allow adequate time for proof review and revisions. Begin your order a minimum of 2-3 months prior to when you need it in hand is recommended. Please contact us before ordering if you need your order quicker to discuss rush options. Learn more about timelines here.
RUSH ORDERS
If you need your order to ship in less than the standard production time, a rush fee will apply and is determined on a per-order basis. Please contact us prior to placing your order if you are in a rush to ensure we can accommodate your request. Rush orders are not guaranteed by a certain date and may not be available for all orders.
POSTAGE & MAILING
Due to inconsistencies in post office regulations, any postage quotes we give are estimates only and should be confirmed with your local post office before mailing your invitations. Impress Ink is not responsible for postage fees or undelivered mail due to incorrect postage, incorrect address, or USPS error. Unless postage is specifically added to your order via Full-Service Assembly and Mailing options, Impress Ink does not include any postage for invitation suites or reply cards.
CANCELLATIONS & RETURNS
Customized stationery is a big purchase, usually for a very special event. We want you to feel confident in your purchase and we’ll allow you to make as many changes to your order as you’d like prior to printing, so you’re happy with the final product. However, since we begin design work on your proof as soon as your order is placed, cancelled orders will be refunded according to the policies below:
- Orders that are cancelled in the proofing phase prior to print approval will not receive a refund for their design retainer payment, but you will not be billed the remaining balance of your order.
- Orders that have been approved for print and completed final payment are not eligible for cancellation. Your order goes into production immediately, all materials have been ordered at this point and we cannot offer a refund in any amount.
Impress Ink does not accept returns or issue refunds for customized items that have been approved for printing. Sample packs are final sale and cannot be returned for a refund.
ERRORS & MISPRINTS
If an error is found on printed items that is also shown on the approved proof, the customer is responsible for any charges incurred for reprints, including rush fees, regardless of which party introduced the error. This is why it is vital that you proof-read carefully.
If an error is found that is the fault of Impress Ink and is not shown on the approved proof, please notify us within 5 days of when the package has been delivered. Please inspect your stationery immediately upon delivery. If an error is not reported within 5 days, Impress Ink reserves the right to charge accordingly for reprints regardless of which party is at fault.
No refunds or reprints will be given for invitations that have already been mailed to your guests.
SALES TAX
We are required to collect sales tax on all orders shipped within the state of Washington.
COPYRIGHT
All concepts, ideas or designs created throughout the customization process, whether they are used in the final product or not, remain the intellectual property of Impress Ink and the designer reserves the right to use such concepts, ideas or designs for future work including but not limited to digital or physical portfolios, displays, samples, stationery for sale to the public, etc. Impress Ink reserves the right to add custom designs to our standard design gallery at any time. Additionally, these concepts, ideas and designs cannot be reproduced for any reason without written permission from Impress Ink.
PRIVACY
We do our best to keep confidential any personal information you provide. Your contact information is used only to communicate with you, to fulfill your order and to support your experience with Impress Ink. This information is not shared with or sold to any other outside party that is not involved in providing Impress Ink products and services. However, we do use templates from our archived customer design files for producing samples and trade-show displays. Photos of your invitation suite with addresses redacted may appear in our website and social media galleries unless you request otherwise. All guest address lists are kept confidential. We will never contact your guests!
