FREQUENTLY ASKED QUESTIONS


Did we miss your question? Feel free to Contact Us anytime!

IN-PERSON DESIGN CONSULTATIONS:

Do I need to schedule an in-person consultation?

Do I have to pay for a consultation?

What can I expect at my design consultation?

What planning details do I need finalized before my consultation?

How long are consultations?

Who and how many people should I bring to the consultation?

Can children attend?

What should I bring with me?

What do I need to know or do before my consultation?

What is the cancellation/no show policy?

PLACING AN ORDER:

Can I order by phone?

When should I start my order?

Is there a minimum order?

Can I get a sample?

PRODUCT DETAILS & CUSTOMIZING

How much customizing can I do?

How many revisions can I make?

I don’t see my colors in the color chart, can I order custom colors?

How will my stationery be printed?

Can I see a printed proof rather than digital?

Does everything come assembled?

Can I buy a digital file and print myself?

What if I need to make changes to my proof that effect the price?

Can you send me the file so I can print elsewhere?

PROCESS & POLICIES

How long does ordering take?

Can I cancel my order?

Who is responsible for proof reading?

PAYMENT, SHIPPING, & RETURNS

How much does shipping cost?

Do you offer discounts?

How do I pay?

What is your return policy?

What if I find an error on my prints?